What Equipment do you use?
Will you record sound during the ceremony?
Yes, its important to record the vows clearly so we use several methods to capture fantastic quality audio. If the venue has a PA system we can usually record a feed directly from that. All of our cameras are equipped with professional microphones to capture the ambient noise. Where possible we will use a wireless mic usually attached to the groom or as near to the action as possible to pick up the bride and groom’s voices clearly.
What format will our video be in?
We film everything in full 1080p High Definition. We deliver to you on DVD, BluRay, and / or as a High Definition video file which you can upload to video sharing sites like Vimeo and YouTube. Alternatively we can host your video for you in High Definition on a password protected site for you and your friends to access.
What forms of payment do you accept?
We accept payment by cash, cheque, BACS and PayPal.
When do we need to pay you?
A £250 non-refundable booking fee is required at least three weeks prior to the event. The balance of the payment is due one week before the event.
How long does it take to process payments?
Most BACS and PayPal transactions will go through immediately. Cheques can take up to 10 days to be paid in and cleared.
Do you have any special offers or concessions?
We always strive to keep our prices as low as possible for all our customers without compromising quality. However, we do occasionally have limited special offers so please ask if we have anything running at the time of your event. We also look favourably upon any special circumstances and difficulties so please let us know if there is anything we should be aware of.
When will you be at the venue?
We like to be at the venue at least one hour prior to the event in order to set up.
How much of the day can you cover?
We can cover the entire day, from the bride and groom’s preparations right through to the last dance. Its up to you how much you want us to cover. We can also film a pre-wedding interview to capture your hopes, dreams and aspirations at this important time in your lives.
Will you get in the way?
We consciously try to be as unobtrusive as possible. We don’t believe in filming contrived setups or making you act in a particular way. We simply make a record of your day with as little fuss as possible. We have specifically chosen equipment that won’t get in the way of you or your guests. We always dress appropriately for your event.
When will we receive our DVDs?
You will receive your DVDs between 6 to 8 weeks after the ceremony. This gives sufficient time for the extensive post-production work that we carry out on the captured footage. We do offer an optional express edit service for an additional £200 which will have your DVDs to you within 2 weeks of the ceremony.
Can we purchase additional DVDs?
Yes, each of our packages is inclusive of a certain number of DVD copies, but you can also purchase as many additional copies as you like. The cost is £25 per copy for less than 10 copies and £18 per copy for orders of 10 and above. This cost includes music license, production time, materials and postage.
Can we watch our video online?
Here is a sample answer to the question.
Can we choose music for our video?
Yes, you can choose music that you would like to be included in your video. All licences are paid by us to cover each copy of your video. This is automatically included in the total cost of your package. We are skilled at selecting appropriate backing tracks to accompany video so if you are not sure what would work you can leave it to us.
Can we make our own copies of the DVD?
Yes, we don’t add any copy protection to the DVDs so you can make as many of your own copies as you like.
Will the DVD have a menu with chapter selections?
Yes, the DVD will have a menu so you can choose to jump to specific sections of the video.